Shipping & Return
All the orders are shipped within 2-3 working days. We are shipping thru first flight and FedEx,
Delivery of the items may take additional 4-7 working days of shipment time. For some far of destinations the shipment time may be longer (up to 12 working days).
During the sale or festival period, some orders may take longer time for delivery.
Due to state closed or other issues may be natural disaster or human intervention disasters the shipments might get delayed.
We will notify you when your order is shipped. In an event that any item you have ordered is not in a condition to be shipped to you, we shall inform you accordingly, and cancel the respective item/Order. We shall refund you the same.
If by any chance your PIN Code / Address does not have service for shipping by any of our courier carriers we shall cancel your order and refund the amount.
Payment settlement in case of refund might take 5 working days for Net banking transactions and Up to 12 working days for credit card transaction to reflect in your account.
item was ordered and during delivery of the order customer refuse
/ Cancel the order for any other reason apart from Damaged products
this will be considered as Order Cancellation and with unknown reason and 25%
of the invoice will be charged as penalty
Orders once shipped can be tracked using the tracking/docket number. E-mail will be sent to the customer after the order is shipped with the tracking number.
For tracking the shipment, go to website of the service provider mentioned in your e-mail and look for “status tracking “using docket number.
Free shipping is available on order above Rs.999 only.
Cash on Delivery (C OD):
Cash on Delivery (COD) will be available on order above Rs.1499 and it also depends on the courier partner servicing the Pin Code to accept cash as payment at the time of delivery.
Note: No COD Facility is allowed for products falling under professional equipment’s, Professional Detergents/chemicals (All IDROBASE Products) and machinery. Any order placed requesting or opting COD on these products shall be canceled.
Return Policy :
We accept return on most of the products.
Some products cannot be returned, all products falling under professional detailers and professional equipment’s, Professional chemicals, machinery (ALL IDROBASE PRODUCTS ). Although Cloths and Brushes can be returned on below terms
All returns are subjected to 15% DEDUCTION fee and are excluding shipping cost, packing and handling charge or any other charges if included during invoicing which will be charged to customer for returns. Please try to include all original packaging, Specification, Invoice, and necessary materials in intact condition to avoid additional penalty.
Return and Replacement :
If by any chance you are not satisfied with your order, just return the product to us within 4 working days of Delivered date in the original packaging. We will refund you, deducting 15%.
Return cannot be granter on below terms
1. Items that you no longer need after partial or full use
2. Items if you do not like after use/opening of the seal pack/bottle caps
After 4 days of Delivered date we will not accept any refunds or returns.
Refunds will be given on products purchased and is excluding shipping cost, packing and handling charge or any other charges if included during invoicing. All items must be returned in the original package. No repacking or re shuffling is accepted.
All returned items must be sent with pre-paid shipping cost else the same shall be deducted from customer refund amount. In case of Return Customer has to send the product back to origin with courier partner we advise via e-mail communication and request customers to drop the item to nearest office, there will be no Door pick up facility available for returns.
Some items are non-returnable, all liquid product, and product on clearance/sale/discount. All products falling under professional detailers and professional equipment’s, Professional chemicals, machinery (ALL IDROBASE PRODUCTS ). Although Cloths and Brushes can be returned (If they do not fall under clearance/sale/discount ) as per terms
We request Customers not to accept Liquid items if they are damaged during delivery and ask the delivery person to return the product to origin.
We request customers to send unpacking video in case of damage /defective condition delivery during shipping. Or Visual images in case of liquid leakage which can be identified by physical vision and no unpacking would be required in such scenario.
If you have received an item 'Not as described', you can request a replacement at no extra cost or in case if we can’t replace the product we will give you full refund. In such case we request Customers to send the product back to origin with courier partner we advise via e-mail communication and request customers to drop the item to nearest office, as there will be no Door pick up facility available for returns.
We strongly recommend packing any items (especially fragile) components with sufficient padding to avoid damage during return shipping. Note that we are not responsible for products being returned to us in damaged condition. Any loss due to damage would be customer’s payout.
We are subjected to update/ Revise all our policy and terms on timely bases without prior intimation.
Please Live chat on our website 24X7 Assistance or
E-mail at: firstname.lastname@example.org for further details