Canculation Terms

Some products cannot be cancelled, all products falling under professional detailers and professional equipment’s (ALL IDROBASE COMPANY PRODUCTS ), Professional chemicals, machinery cannot be canceled. Although Cloths and Brushes can be cancelled on below terms

You may cancel your order before the shipment of the order from our end

(Docket /Tracking number is raised or given to customer 24 hrs after the shipment so if we do not give docket number or close your shipping request it does not imply we have not shipped your product. Contact us to confirm the same.)

 Also you may cancel your order within 24 hours of the time your order was placed   (Applicable only if items are not shipped from us in this duration).

 Orders cancelled after 24 hours prior to shipment are subjected to 15% deductions, which will be deducted from the refund amount.

For Orders cancelled after we ship the items. Refer Return policy - Return Policy

If The item was ordered and during delivery of the order customer refuse / Cancel the order for any other reason apart from Damaged products or wrong items being sent from us, this will be considered as Order Cancellation  with unknown reason and 25% of the invoice will be charged as penalty

 To cancel orders please live chat on our website 24 X 7 Assistance or E-mail at:

We Reserve the Rights to cancel the Order on below terms –

If the delivery address comes under non delivery pin code/address from our tied up courier partners.

Pricing Error from our end while adding or uploading product details.

 No inventory or Error on quantity mentioned by us.

 For general adjustments.

 Damaged product at our warehouse

Any other reasons




We are subjected to update/ Revise all our policy and terms on timely bases without prior intimation.

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