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FAQ

Delivery Concern

We ship all orders within 48 working hours except on Festival season and Sale.

Normal Pin code will take additional 4-7 days to deliver after we ship and Far of places will take somewhere between 9 -12 days after we ship the order.

1.       We recommend refusing the package and asking the delivery Person to “Return the package to Origin“.

2.       If In case you or someone accepts the packages on your behalf, then kindly do not open the box, Take the Images and send to our customer support and they will guide you further.

3.       If you see the package is Broken after you unpack the Box, then kindly take images/unpacking video and send to our customer support

 

Delivery team will call you, if you are not available then at that time kindly ask the delivery person to deliver it to your next Door or ask Future Delivery.

If you ask for future delivery, kindly wait for 24-48 hours for the delivery team to re approach you, If they do not contact you back, then kindly contact our customer support

We recommend customers to wait for 2 working days until we ship the order, after the shipping we can track the order movement. If you notice any issue or order is not delivered above 4-6 days of placing order or the package is at nearest station and is not delivered, then kindly write to our customer care.

Kindly Refer our Cancel and Refund Policy

We will share you tracking number and tracking Link associated with each order where you can track the status. Also we have automated system where system will send you e-mail or SMS for your order status.

Refer A Friend

Terms used:

 Referred – If you refer, you are Referred Customer

 Referral - You’re Friend, Family member or Colleague whom you have referred & who will be using your “Referral ID” is Referral Customer.


What is Reference Program

Reference Program is a Program where we reward our customers for referring our website to Friends, Family and Colleagues, We offer Rs 75/- Off for Both, Referral & Referred customer.


Over View -

Terms used:

 Referred – If you refer, you are Referred Customer

 Referral - You’re Friend, Family member or Colleague whom you have referred & who will be using your “Referral ID”

 

Benefits - Both, Referral & Referred customer gets benefit.

Offer Value - Rs 75/- OFF for both Referral & Referred customer.

 

Minimum Order to get Benefit:

Referred Customer has no Restriction, when Referral Customer does a Purchase using “your/Referred ID “, System will add Rs 75/- in your Account.

Referral Customer has to add Minimum of Rs 300 into cart to Apply “Referral ID” Code to get Rs 75/- OFF. So minimum purchase for referral customer is Rs 300/-


You can refer everyone you know for our website, like Friends, Family and Colleagues


No, Your Referred Person/Friend has to purchase a minimum order of Rs 300/- for you to get benefits


You get Rs 75 for each Referral also your Referred Person gets benefit of Rs 75/- OFF 


Note - To get “Referral ID “ a Unique Referral Number , you need to create account with us. If you login using any social logins like, Gmail, Facebook, twitter, Yahoo, etc. then system will not generate the ID for you.


1.       You need to create an Account with us on which system auto generates a “Unique Customer ID “specific for each customer / e-mail ID.

2.       When you Login into your account or Look in into your account you can see this “Unique Customer ID “displayed on main Tool bar and also on your account page.

3.       Go to your account page and roll the mouse or click on the “ Unique Customer ID “ which will give you options to share like, Facebook, Google plus, Yahoo, twitter & more, you can share accordingly.

4.       You can share separately by sending your ID Number via Call, text message or other means as convenient.


Is a System generated “Unique Customer ID “specific for each customer / e-mail ID


To get “Referral ID “a Unique Referral Number, you need to create account with us. If you login using any social logins like, Gmail, Facebook, twitter, Yahoo, etc. then system will not generate the ID for you.


In View Cart you see option to apply coupons, gift cards and Referral ID Discount.

 If you are a Customer using your Friends Referral ID, THE A MINIMUM CART VALUE SHOUBE BE Rs 300/- and you can type or copy/paste the ID in “ View Cart “ > “Apply Referral ID “


Referred Customer has no Restriction, when Referral Customer does a Purchase using “your/Referred ID “, System will add Rs 75/- in your Account.

 Referral Customer has to add Minimum of Rs 300 into cart to Apply “Referral ID” Code to get Rs 75/- OFF. So minimum purchase for referral customer is Rs 300/-


It is Only Once when you can use any Referral ID, Next time if you try using other Referral Id than the first one , the system will not accept it.

You can get more Benefit for referring others, as per person you refer is Rs 75/- OFF


No, its meant for single use only.


Go to your account page and roll the mouse or click on the “ Unique Customer ID “ which will give you options to share like, Facebook, Google plus, Yahoo, twitter & more, you can share accordingly.

You can share separately by sending your ID Number via Call, text message or other means as convenient.

Order Related

All the Orders are shipped by Fedex and Pin code service status is based on Fedex delivery Area. Kindly write to us at customercare@autoreflection.in and we will let you know the Possibility of service from other Carrier Partner like DTDC, First Flight etc
No, we do not have a Gift Wrapping option available at the Moment
We Provide Discount to customers interms of Coupons and Gift code which you can use to get the discount, These Discounts are Notified to Customers on Timely bases and are Valid for mentioned time or sometime to selected Customers

Newsletter Subscription Coupon to be applied in “Coupon Column “ of View Cart to apply discount

When Customer subscribe to our newsletter, we send you special Coupon valid for use only by Respective customer when coupon is used within Mentioned due date

Either the Coupon code is expired or invalid. Kindly check for validity and typo Error

Reference ID Discount is a Special Discount which you can avail when you “Refer a Friend “ to our website. Reference ID is Auto activated when your referred Friend uses your ID during Checkout.

If you Do not have a Reference ID , you might not see Reference ID Section in View Cart

Kindly Register and Create an Account with us to get an Auto generated ID for yourself. If you checkout any order using any social logins then system will not generate Reference ID

We accept return of Order on Most of the Products but it has limitation of few products  which are Non-Returnable. Kindly Refer Our Return Policy and Look for Special Instructions on Products When you open any Product to View.

Yes , For all order above 999/- we give free shipping & order above 1499/- we give Free COD

Cost per COD Order below Eligible Order is RS 75/-

Kindly Enter your delivery Pin code when you open the product View and “ Check “ the serviceability

We Charge Flat Rs 55/- Per Order for order below Rs 999/-

Kindly Check if product in cart is out of stock or it’s been purchased by some other customer when Product has low quantity between 1-2 quantity, As the system places order for customer who does the checkout first.

Payment Related

When you open any Product to View, we have mentioned special instructions which notify the Products which are non-Eligible for COD and special Instructions If any.

You have a Product in your Cart which is not eligible for COD. So by default all products in cart Including COD Eligible products will be over ruled by system to pick Pre-paid shipping

Yes, 100 % Safe, Our website is protected by “COMODO SSL” which is the best in the industry and we direct the payment to “CCAvenue” Payment gateway which is the best payment gateway in India with 3 Layer security System.

No, we do not store customer Card details. Our Service Providers Also does not Store Customer Card Details.

Yes, you can use Credit/Debit  

Yes, you can use Net Banking

Yes, you can use Wallets

Minimum Order Form EMI Conversion is Rs 1000/-

You can do EMI Conversion by any one approach as mentioned below of if you do the Payment using CREDIT CARD.

Note – EMI Facility is available only on payments made using CREDIT CARD only


1.       During Check out Select “ EMI Payment “ in “CCAvenue” Payment gateway

2.       Or After Purchase from Credit Card, approach your Respective Bank to do the same via Calling Customer Support of respective Bank or Via Net BANKING.

We Do Not Charge anything extra for Customers. Bank Charges certain amount and it varies with each Bank, Kindly contact your Bank

As this service is based from Respective Bank server , we do not have Control over It, we request you to use “RESEND OTP “ Option during checkout or Retry transaction after few minutes 

If the payment fails during checkout due to any reason, your order will not be placed with us and will be auto canceled. We request you to place the order again

In such Scenario we request you to wait for few minutes to get Auto confirmation E-mail from our end, if you do not get a Confirmation and you cannot see details in your Account order history then probably the order was not placed, and amount will be refunded back to your account within 24-48 hours.  

For any assistance kindly write to our customer care

Wholsale/Bulk Buy


Bulk Buy is for Retailers / re-sellers or Mass consuming customers who can buy more quantity, as a result of which we have given a slab of Discount based on Quantity. As you go up on more and more quantity we give you better percentage of discount.


Note –

a)      All Products are not eligible for Bulk buy

b)      We give flexibility on min-max Quantity for selected percentage


Example –

i)                    Any Quantity between 3-5 is 14 % discount on MRP

ii)                   Any Quantity Between 6-8 is 18 % discount on MRP

The Min-Max quantity and percentage are not fixed and vary from brand /Product.

 

Note – when you select any Quantity range, system will take Minimum quantity as purchase quantity and shows the new discounted Price.


Yes, we have Bulk buy discount on range, car accessories and Professional products but as of now we have more range in Car accessories than Professional Products


Yes, we have few range for Professional Detailers and we keep adding more collection to it on regular Bases


Anyone who needs more quantity  can buy


Go to “Wholesale/Bulk Buy “ and select the category / Brand you are interested , in respective Category select the product and on right side , below “ Pin Code Check “ you see option

 “ Bulk Buy “, select/ click on this and system will show you options for Min-Max quantity and respective percentage discount applicable for the selected Range of quantity.


Note – when you select any Quantity range, system will take Minimum quantity as purchase quantity and shows the new discounted Price.


We give flexibility on min-max Quantity for selected percentage .

Example

i)                    Any Quantity between 3-5 is 14 % discount on MRP

ii)                   Any Quantity Between 6-8 is 18 % discount on MRP

The Min-Max quantity and percentage are not fixed and vary from brand /Product.

 

Note – when you select any Quantity range, system will take Minimum quantity as purchase quantity and shows the new discounted Price.


If you are a Professional Detailer or a Re-seller having all legal documents like GST, VAT, TIN and license then you can write to us at customercare@autoreflection.in and we will add you as Retailer to share better Discounts


Yes, we have a Maximum quantity set as 18 for most products and few are with 24 quantities based on Brands


Go to “Wholesale/Bulk Buy “ and select the category / Brand you are interested , in respective Category select the product and on right side , below “ Pin Code Check “ you see option

 “ Bulk Buy “, select/ click on this and system will show you options for Min-Max quantity and respective percentage discount applicable for the selected Range of quantity.

 

Note – when you select any Quantity range, system will take Minimum quantity as purchase quantity and shows the new discounted Price.


Yes, All Products above Rs 1000/- are eligible for EMI Option from respective Bank.

You can do EMI Conversion by any one approach as mentioned below only if you do the Payment using CREDIT CARD.

 


1.       During Check out Select “ EMI Payment “ in “CCAvenue” Payment gateway

2.       Or After Purchase from Credit Card, approach your Respective Bank to do the same via Calling Customer Support of respective Bank or Via Net BANKING

 

Note - We Do Not Charge anything extra for Customers. Bank Charges certain amount and it varies with each Bank, Kindly contact your Bank

                  EMI Facility is available only on payments made using CREDIT CARD only


If you are a registered re-seller or Retailer holding valid GST and other legal documents you can definitely resell.

Engine Oil & its Story


Motor oil breaks down over time. When it breaks down, it loses its effectiveness and can no longer properly protect your engine. 

In addition to lubricating an engine's moving parts, motor oil is designed to carry combustion byproducts away from the pistons and cylinders. It is designed to deal with the small amounts of water that form as the engine heats and cools, and to collect the dirt and dust that enter the engine through the air-intake system. It also handles acids that are formed by the reaction between water and other contaminants. Sometimes there are even fuel leaks (fuel dilution) or coolant leaks that get into the oil system. 

As a car is driven, the level of contamination in the motor oil constantly increases. The oil filter removes particles as the oil passes through the filter, but over time an oil's additives are used up and the oil itself can start to degrade (oxidize or thicken). At that point, the oil can no longer do its job and must be changed. 

The rate at which contamination and additive depletion occurs depends on many variables. One of these is driving conditions, which vary greatly and have a direct effect on the useful life of the oil. Other factors include the precision of ignition, fuel injection or carburetion adjustments, air cleaner service, and the general mechanical condition of the engine. 

Oil should be changed before the contamination level reaches the point where engine damage can result. Because it is difficult for the individual motorist to determine when the contamination level is too high, automobile manufacturers provide recommended oil change intervals. These change recommendations vary by model year and manufacturer. Recommended intervals and mileage limits also vary with the type of service under which a car operates. More frequent oil changes are recommended for severe service

Engineers work to establish an optimal viscosity for an oil, based on load and speed conditions. They balance lighter – or low-viscosity – oil, which provides little resistance to motion thereby saving fuel and efficiently transferring horsepower, with a heavier – or high-viscosity – oil that resists being squeezed out of the contact area between metal surfaces, or leaking. 

The complicating factor is that the viscosity of an oil varies with changes in temperature – thinner when hot, thicker when cold. At low temperatures, we need the motor oil to flow readily (not thicken too much or gel). At high temperatures, we need the motor oil to keep from becoming too thin and allowing metal-to-metal contact. Therefore, engineers developed multigrade motor oils.

Viscosity is a measure of a fluid's resistance to flow. A fluid with low viscosity flows easily and is often called "thin." Water is an example of a fluid with a relatively low viscosity. A fluid with high viscosity is often described as "thick." Maple syrup is an example of a fluid with a relatively high viscosity.

If the cloud is relatively blue or blue/black, it may indicate that oil is being burned along with the fuel. The possible cause may be either worn piston rings or an oil viscosity that is too low. 

If the cloud is black, it indicates that excess fuel is being burned. 

If the cloud is white, it may simply be the moisture in the cold engine and exhaust system being burned off. If there's a lot of white smoke and it continues for a long time, you may have an internal coolant leak.

Your oil warning light can come on for a number of reasons, including low oil level, a failing oil pump, a faulty oil-pressure sensor, blockage in the oil system, excessive foaming of the oil and more. In all cases, you should shut down your engine as quickly as it is safe to do so. Continuing to operate your engine with low oil pressure can result in serious engine damage.

The viscosity index (VI) number is a measure of the relative change in viscosity of oil over a temperature range. The HIGHER the viscosity index, the SMALLER the viscosity change over temperature. The VI is not related to the actual viscosity or SAE viscosity, but it is a measure of the rate of viscosity change. 

The VI number is typically used only as an indicator. The actual performance results of low-temperature pumpability tests and high-temperature wear tests of a motor oil are better predictors of good performance in an engine. 

Generally, multigrade oils (0W-40, 10W-30, etc.) will have high viscosity indexes. Monograde oils (SAE 30, 40, etc.) will have lower viscosity indexes.

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